We Look forward to serving you.
Services Provided Daily
Transit Service Hours
8:00 AM - 5:00 PM
8:00 AM - 4:30PM
Call For Your Transportation Needs At (360)232-8585
Dial a Ride Service in rural areas between
Serving our Tribal Members and
• Centralia/Chehalis • Napavine • Mary’s Corner • Onalaska • Ethel • Salkum • Mossy Rock
• Winlock • Toledo • Vader • Ryderwood • Toutle • Silver Lake • Castle Rock • Lexington • Rose Valley
• Carrolls • Kalama • Woodland • Longview/Kelso (restrictions apply)
To Schedule A Ride
We recommend calling our office a few days in advance to assure availability.
Be prepared with:
• Passenger’s first and last name.
• How many people will be riding with you.
• The exact address of pick-up location.
• The exact address of destination.
• The requested pick-up time and return ride time.
Be sure to advise the dispatcher if you will be traveling with a wheelchair, scooter, walker, or other type of mobility device.
Cowlitz Tribe Transit Service is a Dial-A-Ride transit service available to the general public living in rural South Lewis and Cowlitz Counties.
All of our vehicles are equipped with lifts for passengers with wheelchairs, mobility devices or who have difficulty negotiating steps.
We offer a personalized door-to-door transit experience. Whether it’s offering a steady arm or assisting wheelchair users to and from the door, our drivers are able to assist you.
Fares are funded through donation.
Grants from the following agencies help make Cowlitz Tribe Transit services possible:
Washington State Department of Transportation
Federal Transit Administration
Cowlitz Tribe Transit Services
PO Box 2547
Longview, WA 98632
Click Link Titles to Open & Close Info.
The Americans with Disabilities Act (ADA) was signed into law on July 26, 1990. The ADA is civil rights legislation which requires and protects persons with disabilities from discrimination in the areas of employment, public accommodations and the use of public transit services.
It is the policy of Cowlitz Tribe Transit Service that when viewed in their entirety; services, programs and facilities, provided by Cowlitz Tribe Transit Service, directly or by a contracted service provider, are readily accessible and usable to individuals with disabilities to the maximum extent possible. 49. CFR 37.105.
The Cowlitz Tribe Transit Service is to ensure that passengers with disabilities receive service comparable to that provided to other passengers and that this service is provided with dignity and respect without compromising safety and security.
1. Holiday Closures
Cowlitz Tribe Transit Service will be closed on the following nationally recognized and tribally recognized holidays: New Year’s Day, Martin Luther King Day, Cowlitz Tribal Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Indian Day, Veterans Day, Thanksgiving Day, and Day after Thanksgiving, Christmas Eve and Christmas Day.
2. Approved Equipment
Cowlitz Tribe Transit can accommodate mobility devices that meet the following minimum standards:
• The equipment must have 3 or more wheels.
• Passengers will be transported provided the lift and vehicle can physically accommodate them, unless doing so is inconsistent with legitimate safety requirements e.g the combined weight of the wheelchair/occupant exceeds that of the lift specifications.
• Walkers must be collapsible and stored between seats and properly secured.
• Equipment must be in good working order, with batteries charged, tires inflated, and all parts secure. (49 CFR 37.3)
• Segway (two –wheeled, gyroscopically stabilized, battery- powered personal transportation device.
3. Mobility Device Brakes
When occupying a lift or securement area it is recommended that passengers apply the brakes on their mobility devices; however, they are not required to do so. With power chairs or scooters it is recommended that the power switch be turned to the “off” position. Again, this is not mandatory.
4. Portable Oxygen Use
Individuals with disabilities who use portable oxygen devices are allowed to travel with respirators and properly secured portable oxygen supplies. Oxygen supplies must not obstruct the aisle. (49 CFR 37.167(h))
5. Securement Policy
Operators will use front and rear tie-downs to secure mobility devices. Operators will secure mobility devices at the strongest parts of the device; however, the passenger can indicate the most optimal tie-down spot. The mobility device will be secured front facing unless otherwise requested by the passenger. Drivers will assist passengers with securement systems, ramps, and seatbelts; however, drivers cannot assist riders using power chairs or scooters with the operation of their equipment. Cowlitz Tribe Transit Service cannot refuse a transport whose mobility device cannot be satisfactorily restrained, unless the mobility device fits within the definition described in Section 3. (49 CFR 37.165)
6. Personal Care Attendants
A PCA is someone who travels with and helps a rider who is not able to travel alone. You must provide your own PCA if you need one. Please let dispatch know or when you fill out the rider registration form whether or not you will be using a PCA. This information will guarantee a place for him or her to ride with you. (49 CFR 37 d)
7. Service Animals
A service animal is an animal (Dog or Miniature Horse) individually trained to work or perform tasks for an individual with a disability such as guiding people who are blind, alerting people who are deaf, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks. Service animals are working animals, not pets. To ride Cowlitz Tribe Transit Service:
• The animal must be on a leash or in a container, remain under control of the owner and behave appropriately.
• The animal must remain at your feet or on your lap. It may not sit on a vehicle seat.
• The animal must not be aggressive toward people or other animals.
• You are responsible for any damage caused by the animal. (49 CFR 37.167 (d))
8. Boarding Assistance
Drivers shall position the bus to make boarding and de-boarding as easy as possible for everyone. Drivers shall provide assistance to passengers upon request. Passengers with disabilities shall be allowed adequate time to board and disembark the vehicle.
9. Maintenance of Lifts or Ramps
Drivers must test the lift or ramp during the pre-trip inspection. Break down of accessibility equipment must be reported immediately to dispatch. A vehicle with an inoperable lift or ramp must be removed from service as soon as possible and cannot be returned to service until repaired. If there is a lift or ramp failure a replacement vehicle must be dispatched (49.CFR 37.163)
10. Priority Seating
Upon request drivers shall ask, but not require, passengers to yield priority seating at the front of the bus to seniors and persons with disabilities. Drivers are not required to enforce the priority seating designation beyond making such a request.
11. Reserved Seating
Mobility device securement areas on buses are reserved. Passengers using common mobility aids shall be boarded if the securement areas are not otherwise occupied by a mobility device regardless of the number of passengers on the bus. Drivers are required to ask passengers sitting in the securement areas to move to other available seats.
12. Direct Threat
If a person is violent, seriously disruptive, or engaging in illegal conduct Cowlitz Tribe Transit may be consistent with established procedures for all riders, refuse to carry passenger. A person who poses a significant risk to others may be excluded from services, if reasonable modifications to the public accommodation’s policies, practices, or procedures will not eliminate that risk. (49CFR 37.5 App. D/29 CFR 36.208
Behaviors that may cause immediate exclusion from the system include:
• Destruction of public property ( the vehicle, and/or its furnishings)
• Doing violence to others or to oneself
• Behavior that is seriously unruly, disruptive, threatening, or frightening to others.
• Behavior that is interferes with the safe operation of the vehicle.
• Violations of service animal policy by failing to control one’s service animal.
• Violations of operating rules governing the provisions of transportation system wide.
• Engaging in illegal conduct.
• Other conduct judged by Cowlitz Tribe Transit Service to represent an actual or potential threat to the health, safety or wellbeing of oneself, the driver, other passengers, and/or transit personnel.
Passengers who exclude from the system due to direct threat have the ability to request an administrative appeal by contacting Cowlitz Tribe Transit Service at 360-232-8585
13. Notification of Policy
Cowlitz Tribe Transit Service will notify the public of the ADA policy on the website and on the comment /complaint cards.
The Cowlitz Tribe Transit Service does not have eligibility requirements.
- Service Area: Cowlitz Tribe Transit Service is provided in designated service are defined by the Federal Transit Administration. 49 CFR 37.131 (a)
- Origin to Destination Service: Cowlitz Tribe Transit Service provides door to door service 49.CFR 37.129
Trip Type Descriptions
Curb to Curb
Customer taken from curb of pickup to curb of destination
Door to Door
Customer taken from door of pickup point to door of destination
Door Though Door
Customer taken from point of pickup into the door of the destination
- Trip Scheduling: Cowlitz Tribe Transit Service is a Dial-A-Ride service.
- Trip Cancelation: Cowlitz Tribe Transit Service would like at least 24 notice.
- Para transit Hours: Cowlitz Tribe Transit Service operates Monday through Friday 7:00am to 6:00pm. Office Hours are from 8:00am to 4:30pm.
15. Complaint Process
Cowlitz Tribe Transit Service is committed to providing safe, reliable and accessible transportation options for the community. Cowlitz Tribe Transit Service has established a Customer Complaint Policy. Any customers wishing to file a complaint and/or obtain a copy of the Customer Complaint Policy may contact Cowlitz Tribe Transit Service at (360) 232-8585, or in person at Cowlitz Indian Tribe Dept. of Transportation office located at 1104 Hemlock Longview, WA.
16. Reasonable Modification
Request for modifications of Cowlitz Tribe Transit policies, practices, or procedure to accommodate an individual with a disability may be either in advance or at the time of transportation service. Cowlitz Tribe Transit is best able to address and accommodate a request when customers make their requests for before the trip. Contact Cowlitz Tribe Transit office customer service for questions.
This policy was updated: October 13, 2020
Limited English Proficiency Plan:
This Limited English Proficiency (LEP) Plan; for the Cowlitz Indian Tribe Dept. of Transportation has been developed in response to federal requirements included under section 601 of Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), which provides that no person shall “on the grounds of race, color or national origin be excluded from participation in, be denied the benefits of , or be subjected to discrimination under any program or activity receiving Federal or State financial assistance.”
As a sub-recipient of funds from the Federal Transit Administration (FTA) and Washington State Dept. of Transportation (WSDOT). This Limited English Proficiency (LEP) Plan for the Cowlitz Indian Tribe Dept. of Transportation has been developed to ensure compliance with Federal and State LEP regulations. It includes an assessment of the Limited English Proficiency needs of our service area, an explanation of the steps we are currently taking to address these needs, and the steps we plan to take in the future to ensure meaningful access to our transit programs by persons with Limited English Proficiency.
Limited English Proficiency Need of Area:
The Four-Factor Analysis developed by the FTA requires that information be included in LEP Plans regarding the number and percentage of LEP persons in our area, and the nature, frequency and importance of the contact we have, with LEP persons, in providing transit services. Each of these is addressed below.
The U.S. Census provides information to assist in estimating the number of limited English speakers in the permanent population. While the 2010 Census will provide up-to-date data, that information is not yet available. For small urban and rural areas the best data available is from the U.S. Census 2000. This presents information for Cowlitz County.
1. The number or proportion of LEP persons eligible in the Cowlitz Tribe Transit Service area who may be served or likely to encounter our service:
As the table shows, there were small numbers and percentages of persons in the permanent population of Cowlitz County, in the year 2000. The Cowlitz Tribe Transit Service examined the U.S. Census report from 2000 and was able to determine that approximately 6.0% or 5,190 people spoke a language other than English. Of the 5,190-people reporting they speak other languages than English, 2,410 or 2.8% of respondents speak English less than “very well”.
2. The frequency with which LEP individuals come in contact with the Cowlitz Tribe Transit Service:
The Cowlitz Tribe Transit Service asses the frequency at which transit drivers and dispatcher have or could possibly have contact with LEP persons. The Cowlitz Tribe Transit Service has never received a request for interpreters or for translated documents at this time.
3. The nature and importance of the services provided by the Cowlitz Tribe Transit Service to LEP persons: There is no large geographic concentration of any one type of LEP individuals in the Cowlitz Tribe service area. The majority of the population, 94.0% or 81,312, speak only English. Therefore, there is a lack of any social, service, and professional organizations with in the Cowlitz Tribe Transit Service area that focus on outreach to LEP persons.
4. The resources available to the Cowlitz Tribe Transit Service and overall costs: The Cowlitz Tribe transit service will have the language identification flashcards available at the main transit office and with all drivers. Should another language besides Spanish be encountered it will be documented. All the Cowlitz Tribe Transit staff will be informed on what to do with the flashcards and if there is a need with translation.
Due to the small local LEP population, Cowlitz Tribe Transit Service does have a formal outreach procedure in place when and if the need arises for LEP outreach, The Cowlitz tribe Transit Service will do the following.
When the Cowlitz Tribe Transit Service schedules an activity, or distributes flyers, alternative language may be an option if targeted audience is expected to include LEP persons. Transit brochures will be made available in an alternative language when and if a specific and concentrated LEP population is identified.
Monitoring and Updating the LEP policy:
The Cowlitz Tribe Transit Service will update the LEP as required. At a minimum, the plan will be reviewed and updated when data from the 2010 U.S. Census is available, or when it is clear that higher concentrations of LEP persons are present in the Cowlitz Tribe Transit service area. Updates include the following:
· The number of documented LEP person contacts encountered.
· How the needs of LEP persons have been addressed.
· Determination of the current LEP population in our service area.
· Determination as to whether the need for translation services has changed.
· Determine whether local language assistance programs have been effective and sufficient to meet the needs.
· Determine whether the Cowlitz Tribe Transit financial resources are sufficient to fund language assistance resources needed.
Any Person or agency may request a copy of the plan by telephone, fax, mail, e-mail or in person, and shall be provided. LEP persons may request copies of the plan in translation which the Cowlitz Tribe Dept. of Transportation will provide, if feasible. Questions or comments regarding the LEP Plan may be submitted to the Cowlitz Tribe Transit Service – Transit Manager as follows:
Becky Morton – Transit Manager
Cowlitz Tribe Transit Service
PO Box 2547
Longview, WA. 98632
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that “ no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance” (42 U.S.C. Section 2000d).
Cowlitz Tribe Department of Transportation is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transit services on the basis of race, color, or national origin, as protected by the Title VI in Federal Transit Administration (FTA) Circular 4702.1.A.
This plan was developed to guide the Cowlitz Indian Tribe Department of Transportation in its administration and management of Title VI- related activities. To receive additional information on its discrimination obligations including its complaint procedures, please contact:
Becky Morton – Transit Manager
Cowlitz Tribe Transit Service
Title VI Information Dissemination:
Title VI information posters shall be prominently and publicly displayed in the Cowlitz Tribe Dept. of Transportation facility and available on our revenue vehicles by comment/complaint cards. Additional information relating to nondiscrimination obligation can be obtained from the Cowlitz Indian Tribe Dept. of Transportation Director.
Title VI information shall be made available by posters/copy of policy to the Cowlitz Indian Tribe Dept. of Transportation employees for a reminder of Title VI responsibilities in their daily work and duties. New employees shall be informed of the provisions of Title VI, and the Cowlitz Indian Tribe Dept. of Transportation expectations to perform their duties accordingly. All employees shall be provided a copy of the Title VI policy and are required to sign the acknowledgement of receipt.
Subcontracts and Vendors:
All subcontractors and vendors who receive payments from Cowlitz Indian Tribe Dept. of Transportation where funding originates from any federal assistance are subject to the provisions of Title VI of the Civil Rights Act of 1964 as amended. Written contracts shall contain non-discrimination language, either directly or through the bid specification package which becomes an associated component of the contract.
The Title VI Coordinator will maintain permanent records, which include, but are not limited to, signed acknowledgements of receipt from the employees indicating the receipt of the Cowlitz Indian Tribe Dept. of Transportation Title VI policy, copies of the Title VI complaints or lawsuits and related documentation, and records of correspondence to and from complainants, and Title VI investigations.
· Title VI Complaint procedure
· How to file a Title VI Complaint?
The complainant may file a signed, written complaint up to one hundred eighty (180) days from the date of the alleged discrimination. The complaint should include the following information:
· Your name, mailing address, and how to contact you (i.e., telephone number, email address, etc.)
· How, when, where, and why you believe you were discriminated against. Include the location, names and contact information of witnesses.
· Other information that deems significant.
The Cowlitz Tribe Transit Service Title VI complaint form can be found at the end of this policy. The Cowlitz Tribe Transit Service encourages individuals to submit Title VI complaints in writing using this form and mailing to:
Cowlitz Tribe Transit Service
PO Box 2547
Longview, WA 98632
In a case where a complainant is unable or incapable of providing a written statement, a verbal complaint of discrimination may be made to the Cowlitz Tribe Transit Service Transit Manager. Under such circumstances, the complainant will be interviewed, and the Cowlitz Tribe Transit Service Transit Manager will assist the complainant in completing a written statement.
When a complaint is received, the Cowlitz Tribe Transit Service Transit Manager will provide written acknowledgment to the complainant, within (10) business days by mail.
If a complaint is deemed incomplete, additional information will be requested, and the complainant will be provided sixty (60) business days to submit the required information. Failure to do so may be considered good cause for determination of no investigative merit.
Within fifteen (15) business days from receipt of a complete complaint, the Cowlitz Tribe Transit Service Transit Manager will determine its jurisdiction in pursuing the matter and whether the complaint is sufficient merit to warrant investigation. Within five (5) business days of this decision, the Cowlitz Tribe Transit Service Transit Manager or his/her authorized designee will notify the complainant and respondent, by mail, informing them of the decision.
If the decision is not to investigate the complaint, the notification shall specifically state the reason for the decision.
If the complaint is to be investigated, the notification shall state the grounds of the authority’s jurisdiction, while informing the parties that their full cooperation will be required in gathering additional information and assisting the investigator.
When the Cowlitz Tribe Transit Service Transit Manager does not have sufficient jurisdiction then his/her designee will refer the complaint to the appropriate State or Federal agency holding such jurisdiction.
If the complaint has investigative merit, the Cowlitz Indian Tribe Director of Transportation will instruct the Cowlitz Tribe Transit Service Transit Manager to fully investigate the complaint. A complete investigation will be conducted, and an investigative report will be submitted to the Cowlitz Indian Tribe Director of Transportation within sixty (60) days from receipt of the complaint. The report will include a description of the incident, summaries of all persons interviewed, and a finding with recommendations and proposed resolution where appropriate. If the investigation is delayed for any reason, the Cowlitz Tribe Transit Service Transit Manager will notify the appropriate authorities, and an extension will be requested.
The Cowlitz Tribe Transit Service Transit Manager or the Director of Transportation will issue letters of finding to the complainant and respondent within ninety (90) days from receipt of the complaint. If the complainant is dissatisfied with the Cowlitz Tribe Transit Service Transit Manager resolution of the complaint he/she has the right to file a complaint with one of the following organizations listed on the following page.
Federal Transit Administration
Attn: Title VI Program Coordinator
East Building, 5th Floor-TCR
1200 New Jersey Ave, SE
Washington, DC 20590
Washington State Dept. of Transportation
Public Transportation Division
Attn: Title VI Coordinator
P.O Box 47387
Olympia, WA. 98504-47387
U.S. Department of Justice
Civil Rights Division
Coordination and Review
950 Pennsylvania Avenue, NW
Washington, DC 20530