Mental Health Referral Coordinator | Tukwila
COWLITZ INDIAN TRIBE DEPARTMENT OF HUMAN RESOURCES
Mental Health Referral Coordinator
Cowlitz Tribal Health Mental Health program provides mental health services to Native American/Alaska Native/First Nations children, youth, families and adults living in the greater Seattle and Tacoma Metropolitan area. Mental health services are provided at locations convenient to the client, including home, school, community and office, and delivered within a culturally responsive, client-centered, low barrier framework.
Working under the supervision of the Program Manager and mental health Clinical Supervisors, and in collaboration with a team of mental health professionals, this position will provide support to both clinicians and community members seeking mental health services. The Mental Health Referral Coordinator acts as the central intake point, receiving all incoming referrals from stakeholder agencies, community resources and individuals seeking mental health services and works in collaboration with clinical supervisors to assign referrals to appropriate providers.
A key function of this position is building and maintaining relationships with stakeholder agencies and referral sources, preparing and disseminating accurate program information, coordinating and attending outreach activities at community events and tracking school district point of contacts for memoranda of understanding/memoranda of agreement (MOU/MOA)
ESSENTIAL DUTIES AND RESPONSIBILITES:
- Provides oversight and management of the referral process for prospective clients living in the greater Seattle and Tacoma metropolitan Native American/Alaska Native community.
- Works within a team structure of administrative staff and Mental Health clinical leadership to assign referrals in alignment with clinician scope, practice and location of service to optimize client-centered mental health care.
- Works to assess fit of referral to program services with the support of Mental Health Leadership.
- Works to assign clients according to any insurance restrictions or exclusions where possible.
- Tracks referrals from first contact to first appointment, including understanding confidentiality restrictions and guidelines to support overall care.
- Maintains relationships with referral sources and community stakeholders to ensure smooth and timely entry into the system.
- Presents information about HHS Seattle programming to other agencies and vendors to build and maintain relationships.
- Attends trainings, conferences, cultural presentations, community events etc. to present, and maintain relationships.
- Manages in-house referrals from Substance Use Disorders, Pathways to Healing, and Medically Assisted Treatment providers for clients seeking mental health services.
- Manages referrals to outside agencies for services unavailable through HHS Seattle as clinically indicated.
- Utilizes Electronic Health Records to track referrals and other processes in the referral coordinator position.
- Attends Leadership meeting and Clinical Consultation once per month to address questions, concerns, updates, etc.
- Self-directed and able to organize practice to be proficient and attentive to referrals and clinicians.
- Prepares reports related to outreach, referral, and service engagement monthly, or as requested by clinical leadership
- Adapts to difficult situations with ease and is flexible in duties when other program support is needed.
- Refines paperwork and process as needed to align with the goals of the program.
- Manages closing of referrals as necessary.
Knowledge, Skills, and Abilities:
- Direct, clear, concise, and effective oral and written communication skills.
- Detail-oriented, organized, multi-tasking and good follow-through skills.
- Maintains accountability and self-awareness.
- High-level proficiency in computer software program related activities such as MS Office Suite and the ability to quickly acquire learning of other applications and software.
- Well-informed on HIPPA, PHI, and Federal Confidentiality Laws. Ability to work independently, problem solve, take initiative, set priorities and handle multiple projects efficiently and effectively. Take responsibility and initiative to set and meet the goals, objectives and obligations while representing the mission, visions and values of the department.
- Must be respectful and sensitive to the values and culture of the Cowlitz Tribal Community and broader urban Native community.
- Must be caring, empathetic and dependable when working with staff, clients, and community members.
- Experience working in the Native American/Alaska Native community and/or other indigenous communities.
- Experience working within trauma-informed healthcare setting.
Certificates, Licenses, Registrations: Valid Washington State Driver’s License
- Basic Life Support/CPR education within 60 days of hire.
- Must submit and pass a drug screening and criminal background check
The Cowlitz Indian Tribe is an Equal Opportunity Employer, and a Drug & Alcohol-Free workplace.
Except as provided by Title 25 CFR, Section 472 which allows for Indian preference in hiring, the Cowlitz Indian Tribe does not discriminate on the basis of race, color, creed, age, sex, national origin, physical handicap, marital status, politics, or membership or non-membership in an employee organization.
Please mail resume, references and cover letter to: