Cowlitz Indian Tribe
Quality Improvement Coordinator
Position Summary: This is a full-time position with the Health and Human Services (HHS) Department of Cowlitz Indian Tribe. This position is stationed at the Longview, WA site and provides frequent support to Vancouver and Tukwila sites for: Medical, Mental Health, Substance Use, Medical Records Staff and Billing Office services.
The incumbent manages a continuous quality improvement and survey readiness program. This position requires a thorough knowledge of principles, concepts and methodology related to total quality management along with traditional quality assurance and considerable skill in applying this knowledge to organizational planning and operations. Work is directed by the Operations Manager with considerable input from the entire management team.
Essential Job Duties and Responsibilities include the following, and other related duties as assigned.
- Plans, develops and implements HHS-wide quality improvement initiatives in conjunction with department managers and teams.
- Serves as the Performance Improvement Coordinator and provides guidance, assistance and advisement too all HHS programs/staff.
- Serves as primary advisor to the Operations Director relative to all aspects of the Performance Improvement (PI) Program. In this capacity, incumbent is responsible for planning, designing and/or evaluating the principal program elements of PI, advising key personnel on PI programs and principles, and ensuring compliance with program accreditation requirements.
- Works with leadership in maintaining standards of care and practices in alignment with system policies, guidelines of the clinic, agency policy manuals, accrediting organization and professional association standards by interacting and collaborating with program managers, administrative staff, clinical staff, professional organizations and other community agencies.
- Researches, interprets and advises top management and other key individuals regarding relevant accreditation and other external review requirements, processes and procedures.
- Extracts and organizes data to use for process and service improvement. Conducts follow-up monitoring as necessary to ensure implementation of required changes and to assess effectiveness of actions taken to correct deficiencies.
- Serves an ex-officio member on all committees involved in clinical and quality improvement matters.
- Advises the program managers, clinical providers and support service staff regarding accreditation-related and PI responsibilities and assists in ensuring that each program provides timely, appropriate and quality medical care.
- Complies data and communicates information to leadership in a format this is conducive for decision-making, strategic planning and performance improvement.
- Ensures that all services (clinical and non-clinical) provide timely, appropriate and quality care reports.
- Recommends and works with leadership to draft administrative and clinical policies and procedures related to quality improvement activities.
- Monitors all clinical objectives identified in the Government Performance Results Act and as identified by managers/directors.
- Develops and implements programs to manage credentialing standards and policies
Knowledge, Skills and Abilities:
- Bachelor’s Degree in Nursing, Health Administration, Public Administration, Public Health, Business or other related field required. Master’s degree in one of these fields preferred.
- Knowledgeable of all health care delivery services, functions, relationships and other factors.
- Knowledge of operational needs of the health care systems, an understanding of importance of various functions and processes of the program area within the facility.
- 5 years’ experience coordinating or managing Quality and Process Improvement program for a multi-disciplinary health facility, preferably Tribal or Indian Health Service facility.
- Knowledge of data management sets, dictionaries, data collection tools, archival systems, data retrieval systems, analysis and presentational techniques.
- Knowledge of health data research design/methods, knowledge-based research techniques, continuous quality improvement methodologies and research protocol data management.
- Demonstrate intermediate or high-level ability to utilize Microsoft Office Suite and other software to gather and analyze data.
- Possess advanced operation of Excel.
- Must possess excellent communication skills.
- Ability to interpret policies and regulations and apply to American Indian/Alaska Native provisions in the Affordable Care Act.
- Ability to apply knowledge of project and operations management to affect change management, workflow/process reengineering and design, teambuilding, negotiation techniques, problem solving, decision making processes, motivational skills to lead cross-department team’s performance towards excellence.
- Ability to gather resource data from a variety of sources.
Supervisory Responsibilities: This position has no supervisory responsibilities.
Requirements: Must submit to and pass a criminal background check and drug screen.
Please mail or fax resume and cover letter to:
Human Resources Department
Cowlitz Tribal Health
P.O. Box 2547
Longview, WA 98632
Fax: (360) 578-1641